I have used this location multiple times to purchase jewelry and purses, and all of those experiences have been satisfactory up until this last visit. I had to return a bag as I had made a mistake in color and I had forgotten my receipt. I was greeted by the worker at the purse section named Asia and she quickly started to help. Asia used their sticker identification system and found my transaction from weeks ago. When she couldn't understand something she called her manager over. The managers name was yesenia and she showed no interest in helping me whatsoever and told me that if I didn't have my receipt she couldn't help me when just two minutes ago Asia was able to find it. She messed with the computer for about 10 seconds and then just walked away without saying anything. Asia finally got back and eventually figured everything out by herself. The amount of effort she put made me feel like my business there was appreciated. As long as they keep workers like her there I will definitely go back.
The women's formal wear staff was awful. She was incredibly rude and when I told her I wanted to check out at a different register, she handed me all the clothes that didn't fit me and told me to put them away.
Decent Dillard's. However the woman formal wear staff was very rude and were far from friendly.
Two men that work in women’s shoes.. amazing always good to see & willing to help. Also a Filipina in purses very helpful & delightful. Actually every department make up, perfumes, men’s, colognes, kids ,jewelry! Looking from a customers perspective.. looks like a wonderful company to work for & management must be just as great. Thank you
extremely rude staff in women's formals. I've never been treaded so poorly. I will not be returning to this location.
Megan T
Dillard S is a US Department Store based in Humble, Texas. Dillard S is located at 20131 US-59, Humble, TX 77338, USA.
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